Tailia College is a popular full-time catering college on the outskirts of the city of Tailia itself. The majority of students are 16 to 21 years old, although there are a few mature students. Approximately 80% of students live on campus, with the remainder living in the city centre. The college is approximately five kilometres from the city centre and is on a direct transport route, with buses running every 15 minutes from 07:30 until 22:00.The college has a new head of educational development, Andrew Croft, who is responsible for the development of training courses and for the progression of students. Andrew is an innovative leader and is keen to help students progress at Tailia College. He has developed a plan to open a restaurant in the evenings, using the facilities of the college’s café which serves simple snacks to the students during lunchtimes only. The restaurant will be open to the public and will be fully managed, catered and served by the students, giving them real commercial experience as a part of their studies. Andrew has asked the college’s trainee business analyst to provide a cost benefit analysis for the proposal. This is shown in Table One.
Table One: Cost-benefit analysis for the proposed student managed restaurantNotes:(1) New hardware and software for the online meal booking system will be purchased. Software for the booking system requires an annual maintenance fee after initial installation.(2) This is estimated based on the usage of the lunchtime café over the last year.(3) It is a requirement for some staff to be present, to observe and assess students working in the restaurant. The assessment staff will receive overtime payments for this.(4) The revenue is estimated to be the amount taken for meals over the duration of the year. This is increased by 10% each year to allow for increased prices and a growth in customers. It is expected that the food costs will be around 80% of the prices charged.(5) The cash flow has been estimated based on the expected annual increase in the number of students enrolled by the college as a result of the enhanced student experience.(6) Economies of scale are expected on the purchase of equipment and supplies.The analyst suggested that the project should be accepted as it pays back the initial investment within two years. Andrew stated that whilst it is important to ensure that the college gains financially as a whole from the project, he is more concerned with the intangible educational benefits, not considered within the analysis. For example, he feels that improved grades should be forthcoming because students will experience real restaurant environments as part of their training. He is concerned that these educational benefits may not be delivered but has heard that a benefits management process would help with this. Required: